We recognize that our clients expect the highest level of service possible and minimal down time, and we expect the same out of ourselves.  Brief down time is essential from time to time to perform routine server maitenance, install security patches, or to reboot servers or other network equipment.  However, that down time should be measure in minutes, not hours!

TOWDHOST guarantees 99.9% service (http, ftp, pop, imap, smtp) uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime.